FAQ

Frequently asked questions

An estimate time is 2 to 5 working working days. Brighton Coffee Machine Services also offers an express service for an additional fee. (when possible)

This could mean the grinder settings are incorrect. Adjust your grinder settings to a finer grind. Usually the lower number or the small dot depending on your machine. Refer to your coffee machine user manual.

Firstly ensure that your machine is plugged in to the wall socket and the power point is turned on. Most automatic coffee machines have an on/off button that is not always easy to locate.

Check all around the coffee machine to check if there is a second On/Off switch. Otherwise you need a qualified technician to inspect your machine

This could mean the the filter requires cleaning. Remove the brewer unit and wash with fresh water. In particular pay attention to the filter ensuring any leftover old coffee grounds are removed. You can also use a fine wire brush or a tooth brush to to gently give a brush.

Identify which part of the machine is leaking. If the leak is around the water tank, you may need to replace the seal. Other areas will require the machine to be serviced by a qualified technician.

Your machine should be serviced on an annual basis with normal use or six monthly with heavy use. This will ensure the quality of your coffee is consistantly perfect.